Sales terms

Product descriptions

Due to the handmade nature of our tiles, slight variations in color, size and pattern may occur. These variations are not defects — they are part of the unique charm of handmade cement tile, and do not compromise the performance of the tile.

To ensure the best color match, order all quantities needed to complete the installation, including extras for damage, cuts and waste — we highly recommend adding 15% to all measurements. Mix tiles from different boxes during setting. Sample tiles are representative of colors and may vary from the actual order.

Installation of our products means acceptance — no returns or exchanges will be accepted after installation. Please inspect the product before your contractor installs it.

Ordering process

Orders can be placed through our website, by phone, or by visiting our showroom. Once placed, you will receive an order confirmation by email with products, quantities and total cost. After receiving your order, a copy of the invoice will be sent to you to verify accuracy — this is your opportunity to make changes before production begins.

All material must be ordered in full-box quantities. We highly recommend verifying quantities with your contractor before ordering; Original Mission Tile is not responsible for quantities ordered.

Pricing and payment

All prices are listed in USD and are subject to change without notice. Prices do not include taxes, shipping or handling, which are calculated at checkout. We accept credit cards, debit cards and bank transfers.

Full payment is required in advance for all in-stock and sample orders. A 50% non-refundable deposit is required for all custom orders to begin production; the remaining balance is due upon completion, before shipment is released.

Order lead time

Production begins when the 50% deposit is confirmed. Most orders ship within our standard lead time of 4 to 6 weeks, but can take longer depending on volume and production schedule. For custom designs and colors, check cost and development lead time with our office.

Cancellations

Because we do not stock inventory of custom designs and colors, we cannot accept order cancellations after production has begun.

Shipping and delivery

All orders ship from our customs broker’s warehouse in Laredo, Texas 78045. Customers are responsible for will-call pickup at that location unless otherwise specified. We can help estimate shipping cost to your location — weight and distance determine cost, and you will be billed for freight and any cost exceeding the estimate. International shipping is available to select countries; additional fees and customs duties may apply.

We cannot accept liability for damage during shipment, nor responsibility for lost working time in the unlikely event of a delayed or incorrect delivery.

Returns and refunds

All sales are final. Custom orders and clearance items are not eligible for return or exchange. Refunds are accepted only for in-stock material that has not yet shipped; shipping fees are non-refundable and return shipping is the customer’s responsibility.

Any claims regarding color, design, quality or quantity must be resolved prior to installation. Returns require written authorization, must be in original packaging, and are credited upon inspection at our warehouse. Restocking and freight are the customer’s responsibility. No claims are accepted for any reason after installation.

Damaged or defective products

Inspect your order upon delivery. If you receive damaged or defective tiles, note the damage on the freight company’s Bill of Lading at the time of delivery and contact us within 48 hours with pictures. Do not refuse the shipment — accept it and note the issues in detail on the receipt with the driver, so we can begin getting replacement material to you. Notify us immediately of any material shortage.

Custom orders

For custom orders, a design approval process can be conducted — if requested in writing, you will receive design proofs for approval before production begins. Custom orders may require additional production time and are non-returnable and non-refundable.